Help Center
Orders
Simply browse our collections, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout to complete your order.
If you need to make changes or cancel your order, contact our customer service team within 24 hours of purchase.
Yes, we offer custom orders for select items. Check our "Custom Orders" collection or contact us for more details.
We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.
Shipping, Returns & Exchanges
We offer worldwide shipping. Please check our shipping policy for details on countries we serve.
Shipping costs vary based on your location and order size. Exact rates are calculated at checkout. However, we are currently offering FREE worldwide shipping for a limited time. Take advantage of this special offer while it lasts!
Orders typically process within 2 business days.
- DHL International shipping: 3 to 5 business days, unless otherwise stated.
- Standard shipping: 7 to 14 business days
Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your package.
We accept returns within 14 days of delivery. Items must be in their original condition and packaging. Please note that custom orders and sale items are non-refundable.
Contact our customer service team with your order number and reason for return. We’ll guide you through the process.
Shipping fees are non-refundable unless the return is due to a mistake on our part or a defective item.
Products
Craftsmanship is at the heart of Kua. Many of our products are thoughtfully handcrafted, with some pieces taking hours to complete. We incorporate African-inspired designs and techniques, ensuring each piece is unique. Specific details are available on each product page.
Refer to our size guide available on each product page to help you find the perfect fit. If you don’t see your size, email us at shop@kuadesigns.com to explore a custom-made option just for you.
We prioritize sustainability, ethical sourcing, and local materials. As we continue to learn and improve, we remain committed to being a brand that truly walks the talk. Learn more on our “About Us” page.
Account & Support
No, you can check out as a guest. However, creating an account allows you to track orders and save your preferences.
You can reach us at shop@kuadesigns.com or through the “Contact Us” page on our website.
If you experience any issues, contact our support team at shop@kuadesigns.com immediately. We're here to help resolve your concerns.
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